Privacy Policy

Aquio (“we,” “our,” or “us”) operates an end-to-end procurement, sales order, and fulfillment management platform designed for businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our web application and mobile applications.

By accessing or using Aquio, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the platform.

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, job title, and company information when you create an account.
• Organization Data: Company name, business address, tax identification numbers, and organizational structure.
• Procurement Data: Auction details, bid information, vendor details, and pricing data.
• Order Information: Purchase orders, sales orders, order terms, quantities, and pricing.
• Shipment Data: Shipment details, delivery addresses, tracking information, receipts, and delay records.
• Communications: Messages, feedback, and support inquiries you send to us.

2.2 Information Collected Automatically

When you access our platform, we automatically collect:

• Device Information: Device type, operating system, browser type, and unique device identifiers.
• Usage Data: Pages visited, features used, time spent on the platform, and interaction patterns.
• Log Data: IP addresses, access times, and referring URLs.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience.

We use the information we collect to:

• Provide, maintain, and improve our procurement, sales order, and fulfillment management services.
• Process and manage auctions, bids, purchase orders, sales orders, and shipments.
• Facilitate vendor collaboration and communication within organizations.
• Send transactional notifications about auction updates, order status, and shipment tracking.
• Provide customer support and respond to your inquiries.
• Analyze usage patterns to improve our platform and develop new features.
• Ensure platform security and prevent fraud or unauthorized access.
• Comply with legal obligations and enforce our terms of service.

We may share your information in the following circumstances:

• Within Your Organization: Information is shared with other authorized users within your organization based on role-based permissions.
• Vendor Collaboration: When you engage with vendors through the platform, relevant auction, bid, and order information is shared with participating vendors.
• Service Providers: We share information with third-party service providers who assist in operating our platform, such as cloud hosting, analytics, and customer support services.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties for marketing purposes.

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest using 256-bit encryption.
• Secure authentication protocols and multi-factor authentication options.
• Role-based access controls to limit data access to authorized personnel.
• Regular security audits and vulnerability assessments.
• Organization-level data isolation to prevent unauthorized access between organizations.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your information for as long as your account is active or as needed to provide services. We also retain information as necessary to:

• Comply with legal obligations and regulatory requirements.
• Resolve disputes and enforce our agreements.
• Maintain business records for audit and compliance purposes.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required for legal or legitimate business purposes.

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal exceptions.
• Data Portability: Request a copy of your data in a portable format.
• Opt-Out: Opt out of certain data processing activities, such as marketing communications.

To exercise these rights, please contact us at support@aquio.ai.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and compliance with applicable data protection laws.

The Aquio mobile application serves as a secure wrapper around our web platform. All data handling, privacy practices, and security measures described in this Privacy Policy apply equally to the mobile application. The mobile app does not collect additional personal information beyond what is described in this policy.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our platform and updating the “Last updated” date. Your continued use of Aquio after any changes constitutes acceptance of the updated Privacy Policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Aquio Support
Email: support@aquio.ai